Avaya
AVAYA Fabric Extend: Not Passing Traffic
Verify that the Fabric Extend Switch is configured with Unique VLANs. No two VLANs should have th...

Diagnostics
How do I enable Traffic Logging and Session Information?
When you go to Diagnostics under Tools tab, by default Traffic Logging Info and Session Informati...

How do you decipher the Colors in route test display?
Answer:1.         Green to server means site test (syn-ac...

How do you monitor the traffic log on the FatPipe?
To view the Traffic Logging information, check the "Enable Packet log" checkbox and click on the ...

Sessions

What are the units for Latency in Session Details under Tools Tab?
Latency under Session Details is measured in milliseconds. If you see a latency of 52000 that is ...

What to do if FatPipe unit reboots by itself?
Typically this means a Kernel Panic might have occurred. Contact FatPipe Support to check why the...

General Support Inquiries
Is the FatPipe device susceptible to the Meltdown Spectre vulnerability?
The Meltdown and Spectre CPU vulnerabilities (CVE-2017-5753, CVE-2017-5715, and CVE-2017-5754) ha...

Once I have received a unit, how do I engage FatPipe engineers to assist in installation?
For installation assistance, please contact FatPipe’s Support team by email or telephone (support...

Where can I obtain the FatPipe manual?
The FatPipe manual can be obtained by opening a browser and entering the LAN IP of the FatPipe (i...

Hardware
Adding a NIC - 10gb Fiber Card or Additional 4-port Copper Card
Its important to know that the FatPipe License is based off the eth0 (LAN) MAC Address. When addi...

Does the FatPipe support IPv6?
Within the FatPipe GUI on each WAN interface are options to select they type of connection. ...

FatPipe: Virtual Machines

High-Availability Units

I've ordered this box with a Failopen NIC, do I need to do anything special to facilitate this working as expected here?
In the event that the box looses power with the Failopen NIC, the Wan1 (eth1) & Lan (eth0) ne...

P10 Motherboard BIOS Update - Hang On Reboot Issue
BIOS UpdateASUS P10S-C/4LIt has been identified that systems running a BIOS version prior to 3104...

Home
Device Home Page
Details of the Home Screen:This page displays:Version of the firmware running on the unitSerial n...

Interfaces
Disable remote GUI access
Yes, by disabling the Remote management Flag from the WAN/s interface page.Refer also to the belo...

+1Gbps requires 10Gbe LAN or WAN Fiber Optic Card
For 2Gbps, we have to use 10Gbe as LAN NIC since we do not provide port bonding.We need to know t...

Can the WAN interface of the FatPipe be on multiple tagged VLANs?
No. Although the WAN interface(s) of the FatPipe supports VLAN tagging - it can only be tagg...

I have a link thats been known to get a fair amount of traffic from questionable places on the internet, looking to make some exploits happen -How can I mitigate my exposure here?
The wan exposed services (E.G. ICMP, Web, DNS, Etc.) can be toggled on & off from the individ...

I have an adjacent network element that for whatever reason is unwilling to participate in ARP & Only wants to do business with 1 MAC, can I do MAC Spoofing on the Fatpipe?
Yes! In the Ethernet section of the GUI for whichever interface is in question, you can click on...

I have some concerns about an adjacent network element taking Layer2 ethernet errors, how can I review the performance metrics here?
If you go to Tools > Diagnostics > System Information, this will give you the normal ifconf...

I just got a new MetroE link, and the carrier is telling me I need to have my edge gear participate as a member of Tagged VLAN WXYZ -How do I accomplish this?
From the Wan interface in question, if you click the check box for "Enable" in the VLAN area &...

I'd like to disable management access to wans for the internet as a whole, but Id still like to be able to have our Ops/Engineering team be able to manage the device without needing to VPN in from home, is this doable?
Yes, as long as you know the IP's they would be coming from -Configure this in the access list, f...

I've got some hosts that are part of the Passthru subnet that need to be on the Wan side of the Fatpipe for whatever reason, how do I accomplish this in software since I tried it just in hardware & it tells me theres an IP conflict?
If you make the subnet on that interface to be something larger than 30 bit, then adjust your inb...

The spot on our network where we keep track of Carriers/Circuit ID's/Contact numbers at the moment seems to be having some issues, is there anywhere on the Fatpipe I can put some of this information?
On the individual Wan interfaces in the Fatpipe GUI, there is both a ISP Name & Notes field w...

What can we expect in terms of bandwidth given the availability of different internet providers?
(This is for a non MPSEC FatPipe to FatPipe scenario - addresses sessions going to the Internet)T...

Java GUI - 7.1.2 or 6.1.2
How do I overcome JAVA login issues with browser add-on extension?
When you use JAVA versions of FatPipe 7.1.2 or 6.1.2, you will come across error in browser that ...

What browser supports Java applets?
Currently only two browsers support Java. IE on a fresh Windows install and Firefox ESR(Extended ...

Orchestrator - Auto Configuration
Procedure for setting the client up for Auto-Configure
Connect to the device using a Google Chrome using IP address 192.168.0.1 User ID is Administrato...

Product Differences
What are the differences between FatPipe MPVPN and the FatPipe IPVPN?
The FatPipe MPVPN is designed to load balance VPN traffic over different paths. The FatPipe ...

What are the differences between FatPipe MPVPN and the FatPipe WARP?
The MPVPN has all the same features as the WARP with the addition of MPSEC.

System
Does the FatPipe support ADS, Active Directory services?
ADS service on FatPipe can be used to make work easy for Administrators and users of FatPipe’s. I...

Does the FatPipe support NetFlow?
FatPipe NetFlow allows you to export traffic statistics using NetFlow protocol.Enable Remote NetF...

How do I reset the GUI password?
If you have access to the GUI, you can go to system/users and add or change users/passwords at th...

How do you backup or restore the configuration?
From within the GUI, this can be done by first selecting General on the left-hand side of the GUI...

How to configure SNMP
Enable SNMP from Systems ==> SNMP pageEnable Trap       &nb...

How to setup the Active Directory Services?
Download FatPipe LDAP Agent from FatPipe WEB-UI/GUI Active Directory Services page and run this a...

Is it possible to setup a user with read-only access to the FatPipe?
Yes, We can configure the user with read-only access.User Name - Name of the userSet Privilege - ...

Reporting

What are the different ways the heartbeat in unit failover can be configured?
This option indicates the medium through which the heartbeat packets between the two units are ex...

What does DHCP relay on the LAN interface of the FatPipe do?
This option allows you to relay DHCP requests from a LAN segment to a DHCP server on the WAN side...

What is required to gain access to the back-end Linux console?
A customer can obtain the credentials for console access by contacting customer support.  At...

What is the default user account that gets shipped with the unit?
At your first login, enter "Administrator" as the username (it is case-sensitive). The unit ships...

What other parameters are defined in the User section?
Advanced Settings:You can specify advanced settings that are applied to all new logins and accoun...

What type of user can be created within the GUI of the FatPipe?
Both Administrator and User can be created.  The Administrator will have read/write privileg...

Where is the “User” section located in the GUI?
Within the GUI, under the menu, select the System button and click users.

Which SNMP Version support by Fatpipe
FatPipe support both SNMP version 2 and 3.



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